Art. 1 – General provisions
1. By navigating in this area the user accesses Dolcevia.it, accessible via the URL: www.dolcevia.it (henceforth called “ESweet“). Browsing and transmitting a purchase order on the site entail acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.
2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03
Society Dave Ltd
Site: Via Germania 8
VAT number: 05459460282
Registered with the REA, number PD – 468787
3. The user is required, before accessing the products provided by the site, to read these General Conditions of Sale which are considered generally and unequivocally accepted at the time of purchase.
4. The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which Dave srl reserves the right to modify unilaterally and without notice.
Art. 2 – Object
1. These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on Dolcevia and do not, however, regulate the supply of services or the sale of products by parties other than the seller who are present on the same site via links, banners or other hyperlinks.
2. Before placing orders and purchasing products and services from different parties, we suggest checking their conditions of sale.
Art. 3 – Conclusion of the contract
1. To conclude the purchase contract, it will be necessary to complete the form in electronic format and send it following the relevant instructions.
2. It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the delivery methods of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning purchased products.
3. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
4. The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.
5. The user will be obliged to pay the price from the moment the online order submission procedure is completed. This will happen by clicking on the “Checkout” at the end of the wizard.
6. Once the contract is concluded, the seller takes charge of the order for its fulfillment.
Art. 4 – Registered users
1. When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
2. Once registered, the user will receive a confirmation email in the email provided by him. Confirmation must be communicated no later than 48 hours. After this period, in the absence of confirmation, Dave srl will be released from any commitment towards the user.
3. The confirmation will in any case exempt D from any responsibility regarding the data provided by the user. The user undertakes to promptly inform Dave srl of any change in their data communicated at any time.
4. If the user then communicates inaccurate or incomplete data or even in the event that there is a dispute by the interested parties regarding the payments made, Dave srl will have the right not to activate or suspend the service until the relevant deficiencies have been rectified. .
5. Upon the first request to activate a profile by the user, Dave srl will assign the user name and a password to the same. The latter recognizes that these identifiers constitute the system for validating the user's access to the Services and the only system suitable for identifying the user that the actions carried out through such access will be attributed to him and will have binding effect on him.
6. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.
Art. 5 – Availability of products
1. Product availability refers to the actual availability at the time the user places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before the order is confirmed.
2. Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the user will be immediately informed via e-mail.
3. If the user requests cancellation of the order, terminating the contract, Dave srl will refund the amount paid within 7 days from the moment in which Dave srl became aware of the buyer's decision to terminate the contract.
Art. 6 – Products offered
1. Dave srl markets:
Baked confectionery products
2. The offer is detailed on our website at the link: www.elpadoan.it
Art. 7 – Payment methods and prices
1. The price of the products will be that indicated from time to time on the site, except where there is an obvious error.
2. In the event of an error, Dave srl will notify the buyer as soon as possible, allowing the order to be confirmed at the correct amount or canceled. In any case, there will be no obligation for Dave srl to supply what was sold at the lower price incorrectly indicated.
3. The prices on the site include VAT and do not include shipping costs. Prices are subject to change at any time. The changes do not affect orders for which order confirmation has already been sent.
4. Once you have selected i products desired, they will be added to the cart. Simply follow the purchase instructions, entering or verifying the information requested at each step of the process. Order details may be modified before payment.
5. Payment can be made via:
Paypal, credit cards (Visa, Mastercard, Amex), Shopify Payments
Art. 8 – Delivery
1. Dave srl ships throughout the Italian territory, excluding the state of Vatican City and the Republic of San Marino.
2. Dave srl will only make deliveries to the user's home, provided at the time of purchase.
3. Delivery is generally made within 3, or, if no delivery date is specified, within the deadline estimated at the time of selecting the delivery method and, in any case, within the maximum period of thirty days from the date of confirmation.
4. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify where the order is located and how to agree on a new delivery.
5. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree a new delivery date.
6. If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that the contract is intended to be terminated.
7. As a result of the termination, the amounts will be returned, including delivery costs with the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 7 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs which will be borne by the buyer.
8. Shipping costs are borne by the buyer and are explicitly highlighted at the time the order is placed.
Art. 11 – Withdrawal
The Customer does not enjoy the right of withdrawal provided for by the art. 52 of the Consumer Code with reference to the Product or Products indicated in this article. In fact, on the Virtual Showcase goods are sold that risk deteriorating or expiring quickly, sealed goods are sold that are not suitable for return for hygienic reasons or related to health protection.
Art. 12 – Data processing
1. The buyer's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).
Art. 13 – Safeguard clause
1. In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
Art. 14 – Contacts
1. Any request for information can be sent via email to the following address info@elpadoan.it
Art. 15 – Applicable law and competent court
1. These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any different mandatory rules prevailing in the country of habitual residence of the buyer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
2. Any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority. In particular, if the user qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the user according to the applicable law.
These conditions were drawn up on the 16th/05/2024.
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